Carrier Information
How to file your claim
Roary has you covered every day and when it matters most, providing guidance and support through every step of the claims process.
Step 1Find your policy documents
Your policy documents include key details about your coverage and insurer. If you can’t find a physical copy, check your email for the digital version we sent when you purchased your policy.
Step 2Contact your carrier
Reach out to your insurance carrier directly to notify them of the claim. They can guide you through the process, explain next steps, and answer any questions you may have.
Step 3Let us know how we can help
If you’re still having trouble getting in touch with your policyholder or your insurance provider can’t find your policy, give us a call. Our #1 goal is to make sure your claim is handled quickly and with the care you deserve.
When to file a claim.
We believe in delivering peace of mind through personalized insurance solutions. As a full-service insurance agency, we’re dedicated to understanding your unique needs and tailoring coverage to protect what matters most to you—whether that’s your home, car, business, or loved ones. With a blend of experience and compassion, we prioritize building long-term relationships rooted in trust and transparency.
Required Driver Information
Driver name(s) & date of birth
Drivers license number(s) and state of issue
Number of vehicles
Number of drivers
Required Vehicle Information
Year, make, model or VIN
Mileage
Garaged Address
Current insurance status
Common Questions
Get quick answers to some of the most asked questions about insurance. More answers and information available during your call!
Should I file a claim?
If you are not sure if you should file a claim, you can contact Roary for advice. When you file a claim on your own policy, you are responsible for your deductible even if you are not at fault. If you are not at fault, we attempt to get reimbursement from the at fault party's insurance company, and then reimburse your deductible to you.
Am I covered?
Once you file a claim, your insurer will contact you and review your policy coverages and explain how they apply to your specific claim.
Will filing a claim affect my premium?
Many variables are factored into your policy's premium, and your premium could be affected. Things like your driving record, at-fault accidents, home claims history and where you live may be taken into consideration. Talk to Roary if you have questions about your premium.
Do I need a police report?
Having a police report may be helpful and can simplify the claims process, but you can still file a claim without a police report. For example, some states don't send police to minor accidents with no injuries. Or, you may not be able to get a police report for an accident that happens in a parking lot. However, police reports may be required when filing a claim for a hit-and-run accident. When in doubt, contact your local police department to ask if a police report is recommended.
How do I send receipts or documents?
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